FAQ
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Wood Flooring and Transition to Composite Flooring on Traditional Travel Trailers
Wood flooring is an RV industry standard and has served Airstream for nearly 90 years – as well as the home...
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Where can I get a printed product brochure?
Due to the effects of COVID-19, Airstream has made the decision to refrain from printing the full product b...
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Does Airstream offer rentals?
No, we are not offering an RV rental program at this time.
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How to de-winterize Airstream
The steps to de-winterizing (dewinterization) your Airstream are basically the steps taken to winterize the...
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Does Airstream offer a military or first responder discount program?
As a token of our gratitude for your commitment and service to our great country, we're honored to provide ...
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How can I schedule a service appointment?
As an Airstream owner, you have two primary ways to get your product serviced: The Airstream Service Center...
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What is the regular maintenance schedule?
Failure to maintain your travel trailer can cause premature and unexpected parts breakage and/or erratic op...
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Can I skip the dealership and buy directly from Airstream?
No, and for several good reasons! Airstream manufacturers and sells products to a network of authorized de...
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What is shore power?
Shore power is the AC electrical power service provided in campgrounds. There are three main types of shore...
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What is a tandem axle travel trailer?
A tandem axle means that there are two axles on a single travel trailer, one in front of the other. When ...
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What is boondocking or dry camping?
Boondocking is most commonly defined as, “A brushy rural area or location; To camp in a dry brushy location...
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Does Airstream offer roadside service?
Yes! If you purchase a new Airstream, you get three complimentary years of 24/7 Coach-Net emergency roadsid...
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Will Airstream repair damages to my travel trailer?
Airstream’s sole and exclusive obligation is to repair any covered defects discovered within the warranty c...
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When does my coverage end on my Limited Warranty Policy?
Airstream is committed to continuous quality improvement. We are further committed to using products that c...
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What is not covered in the Limited Warranty Policy?
1. Tires, batteries, stereo, television, range/stove, furnace, refrigerator, air conditioner, toilet, water...
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How do the solar panels in my Airstream work?
Airstream utilizes Zamp solar panels and a Victron charge control and display. Cut the cord to expensive da...
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How can I tell how much solar charge I have?
Three different colored LED’s indicate the status of the battery charge. Green = Full, Yellow = Partial, b...
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Can I vacuum my floor in my trailer/touring coach?
Use a soft broom to sweep the floor. A vacuum cleaner may damage the flooring, especially the type that use...
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Is there a way to clean the drains?
The only cleaning agents that can be used without causing harm to the drain system are household ammonia an...
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How and when should I dump my black tank?
When you are in a park and connected to a sewer outlet, keep the main holding tank dump valve closed, and e...
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What should I do if I smell gas in my trailer/touring coach?
1. Extinguish any open flames, pilot lights, and all smoking materials. 2. Do not touch electrical switches...
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How can I tell if there is a leak in my liquid propane gas tank?
If an appliance is left on or there is a leak or open flow in the system, the bypass pressure will not be a...
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Should I clean my TV antenna?
The antenna is constructed with an automotive-grade plastic. Clean only with mild soap and water. Use no so...
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How do I report a defect on my trailer/touring coach?
If you believe your vehicle has a defect which could cause a crash or could cause injury or death, you shou...
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Should I disconnect my LPG detector before storing my trailer?
It is not recommended that the detector be disconnected from the battery during periods of storage. There i...
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How do I test my LPG detector?
The Test/Reset button is used to verify proper alarm function. Executing the test function sounds the alarm...
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What do I need to know about my Liquid Propane Gas (LPG) detector?
This detector has a seven-year life; see end-of-life notification in LPG detector manual. Please read the e...
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How should I clean the shower?
To clean your fiberglass shower stall unit, use warm water and a liquid detergent. Do not use abrasive clea...
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How should I clean my faucets and sinks?
All that is needed to clean your faucet is a soft, damp cloth. Airstream does not recommend the use of scou...
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Are there certain things you can't flush/put down the drains?
• Facial tissues (they do not dissolve like toilet paper). • Automotive antifreeze, ammonia, alcohols, or a...
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