Delivery & Returns
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Can I buy these products when I visit the Airstream Factory in Jackson Center, Ohio?
We have good news and great news. The good news is that some products on our site are also available for sa...
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I received a damaged or incomplete order. What now?
We're really sorry there's an issue with your order and we're here to help. Please email us at airstreamsup...
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I never received the item I purchased. What now?
Have you checked your delivery tracking? If your tracking says your package has been delivered, and you sti...
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I'm so excited about my order! When will it arrive?
Once your order has shipped, you should receive an email containing your order tracking number and a link t...
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Are international shipments an option?
Yes, we do! To have one of our goods shipped internationally, check out our Shipping Policy for further det...
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Which shipping carriers do you use?
We primarily provide shipping with UPS, FedEx and USPS, but we occasionally use other carriers if necessary...
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Can I return a gift?
Yes! As long as you have the order number and that order qualifies for returns according to our Return Poli...
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Can I return an item in-person at the Airstream Factory Service Center?
If you’re in the area, you’re welcome to stop by and make a return. Head to our Factory Service Center, and...
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Can I make a return online?
Sure! Head over to our Return Policy for more details on our simple return process.
Airstream, Inc.