How to Get Online with Airstream Connected
Smart Control allows you to monitor and control your Airstream’ systems from anywhere. Airstream Connected is the best way to stay digitally tethered to the world as you adventure in your Airstream.
The following information applies to the Wi-Fi functionality of the Smart Classic and Pottery Barn Special Edition as well as the Airstream Connected aftermarket kit.
This guide provides step-by-step instructions and tips for activating your Smart Control and Airstream Connected systems — from selecting a data plan to acquiring and installing the SIM card to troubleshooting.
Note: If you own a 2019-2020 Classic, your Airstream has a BR1 router located behind a wooden cover. If your Airstream is a 2021 to current Classic or Pottery Barn Special Edition, you have a Transit router located behind a metal cover. All Airstream Connected aftermarket kits use a BR1 router.
What Should I Consider When Choosing a Wireless Data Plan for Airstream Connected?
Selecting the right data plan is the first and most important step in the Airstream Connected activation process.
Every Airstreamer’s data needs are different, and wireless carriers offer countless plans. So, finding the plan that best serves your needs may require some research. Here are some things to consider as you wade through the data plan offerings:
Nationwide coverage - Plans with nationwide (US) coverage ensure that you are connected most anywhere you roam. The leading nationwide carriers are:
Coverage areas may vary between carriers, so review their coverage maps, especially if you plan to spend time in more remote areas. This composite coverage map, created by the Federal Communications Commission, is another good resource.
Many Airstream Connected power users, including those who live on the road or enjoy boondocking, purchase data plans from two different carriers whose coverage areas complement each other.
Wireless carriers typically offer two types of plans: postpaid and prepaid. Postpaid plans are billed at the end of a monthly billing cycle and require a contract. Prepaid plans are paid in advance.
Postpaid plans are the carriers’ centerpiece offerings and usually come with the best features, including faster speed and better customer support. Not surprisingly, they are usually more expensive than prepaid plans. A prepaid plan for Airstream Connected might make sense for those with a limited need for data or those who only occasionally use their Airstreams.
Postpaid plans can be purchased on the carrier’s website or in brick-and-mortar retail centers. Prepaid plans can also be purchased directly from the carrier. Many carriers also have prepaid subsidiaries. Visible, for example, is owned by Verizon.
As you shop plans, take the time to learn how a plan works. First, make sure the plan can be used with a SIM card and router. Some plans are designed exclusively for phones and tablets.
The plan’s definition of “unlimited data” is another important consideration. It’s not uncommon for carriers to slow or deprioritize the data of unlimited users for the rest of the month after they’ve used a certain amount of data.
You will also want to check the contract terms, especially any cancellation penalties.
How Do I Get a SIM Card from My Preferred Carrier?
Once you have settled on a data plan, you will need a SIM card from your chosen carrier.
Verizon, AT&T, and T-Mobile allow you to purchase data plans on their websites or retail locations. If you buy online, the carrier will mail the SIM to you.
What size SIM do I need?
The SIM must be the proper size to fit your Airstream’s router. If you have a 2019 to early 2022 Classic or Pottery Barn Special Edition International and Connected Kits, your router requires a 2FF (Standard) SIM.
If you have a late 2022 to current Classic or Pottery Barn Special Edition International or the all New Peplink BR1 Mini for a connected kit, your router requires a 4FF (Nano) SIM.
How to Switch the SIM Card on the Transit Router (Late 2021 - Current)
Step-by-Step SIM Swapping Instructions for the Transit router
Installing a SIM card in your Transit router is a simple step-by-step process that should take less than 30 minutes.
First, gather what you'll need for the job:
- A large Phillips head screwdriver
- A small Phillips head screwdriver
- The SIM Card provided by your carrier
Next, access your router and SIM card slots.
The router is located in the roadside, front, overhead storage compartment of your Airstream.
Transit routers have a metal locker cover.
The router’s two SIM card slots are located on the router's backside underneath the dust cover. Note that there are two slots. Your new card goes in Slot B.
To install your new SIM card:
- Remove the two screws for the router case with the large screwdriver.
- Remove the two screws on each side of the router casing to release the router.
- Remove the two screws for the dust cover using the small screwdriver.
- Press and release the SIM card in Slot B to remove it.
- Insert the new SIM card into Slot B, slant corner first, with the chip facing upward. Press the card until it clicks into place.
Once the new SIM is installed in Slot B:
- Reinstall the dust cover
- Make sure all antenna connections are tight
- Reinstall the router and plug-in power
How to Switch the SIM Card on the BR1 Router (2019 - Early 2021 Smart and All Connected Routers)
Note: Connected Kit Router location may very
Step-by-Step SIM Swapping Instructions for the BR1 Router
Installing a SIM card in your BR1 router is a simple step-by-step process that should take less than 30 minutes.
First, gather what you'll need for the job:
- A large Phillips head screwdriver
- A small Phillips head screwdriver
- The SIM card provided by Airstream
Next, access your router and SIM card slots.
The router is located in the roadside, front, overhead storage compartment of your Airstream.
BR1 routers have a wooden locker cover.
The router’s two SIM card slots are located on the router's backside underneath the dust cover. Note that there are two slots. Your new SIM card goes in Slot B.
To install your new SIM card:
- Remove the two screws from the side of the cover with the large screwdriver.
- Remove the two screws that secure the router to the cabinet.
- Remove the screw for the dust cover using the small screwdriver.
- Press and release the SIM Card in Slot B to remove it.
- Insert the new SIM card into Slot B, slant corner first, with the chip facing downward. Press the card until it clicks into place.
Once the new SIM is installed in Slot B:
Reinstall the dust cover
Make sure all antenna connections are tight
Reinstall the router and plug-in power
I’m not able to connect to the internet after inserting my SIM card. What could be wrong?
Most SIM card activations take between 15 minutes and four hours. After 15 minutes, if the cellular internet is not connected, try these steps:
- Make sure the SIM card is firmly inserted in the slot and restart the router by unplugging the router and plugging it back in
- Contact your wireless carrier’s customer support team for assistance
Who should I contact if I need help with my Smart Control or Airstream Connected systems?
As with any maintenance or service question, your local Airstream dealership is the best source of information and assistance.
Note: Please DO NOT factory reset the onboard Peplink router in an attempt retrieve the admin information. A factory reset will prevent you from connecting to the router via the app. For Airstream Smart Control users, resetting the router may also interfere with the ability to control and/or monitor your Airstream via the smartphone app.